Data Won't Turn On

  • 1
  • Question
  • Updated 3 years ago
  • Answered
Have a Samsung Galaxy Ace II. When I turn data on, it allows me to click on but I am not actually connected and have to switch to WiFi where possible. This is a new problem. Everything worked fine for a year or so.
Photo of Stephanie Wilson

Stephanie Wilson

  • 100 Points 100 badge 2x thumb

Posted 3 years ago

  • 1
Photo of Chad Burr

Chad Burr, Mobile Master

  • 203,968 Points 100k badge 2x thumb
Have you tried restarting the device?
Photo of BobTheElectrician

BobTheElectrician

  • 61,868 Points 50k badge 2x thumb
Settings=>More networks=>Access Point Names

Click on Koodo. Make sure it looks like this:



You have to reboot the phone for changes to take effect.
Photo of Samantha Hatfield

Samantha Hatfield

  • 60 Points
THANK YOU!!!Exact info I needed.
Photo of Julia Kaczkowski

Julia Kaczkowski

  • 60 Points
I am having the same issue. How do you change these settings? My phone won't let me edit any of the above fields.
Photo of BobTheElectrician

BobTheElectrician

  • 61,868 Points 50k badge 2x thumb
In the Access Point Name menu there is a PLUS (+) sign at the top right to create a new one.

Do a fresh start under the name KoodoModified and type in the values above. Save and reboot.

Some phone models don't allow any changes. You will probably have to contact tech support if that's the case with your handset.

This conversation is no longer open for comments or replies.