data was not paused on a shock free plan. Charged $15 extra

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  • Updated 8 months ago
shock free not paused
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Kevin Ferguson

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Posted 8 months ago

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Cory

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Hi Kevin. Are you sure you are on one of the newer Shock Free days plans?

I would message Koodo on Facebook or Twitter, and they can look into it for you.
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Ranjan, Official Rep

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Hey Kevin - I see your account and the charges (line ending in 28), but I'm also seeing that the notification preferences are turned off for Shock-free Data. Follow this link and check off the boxes to receive notifications when you hit 50, 90 and 100% of your bucket. 
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Kevin Ferguson

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I checked for the phone # in question and all notification options are checked I don't care about notifications. I was told data would be automatically paused. It's the reason I chose koodo
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Cory

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Ug. Shock Free DATA plans. Days plans? Really, autocorrect? Lol
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Elinor

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Actually, Cory, Shock-Free Days would be a GREAT add-on for Koodo to offer!  No calls from the boss, no busy signals, perfect autocorrection and sunny, warm  forecasts on your lock screen!  Who wouldn't pay for that!! :)
 
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Cory

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Hah! I'd sign a 2 year term for that deal!