Data used warning but data turned off on phone.

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  • Updated 4 years ago
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i do not use the data that i have on my plan but yet I get a text telling me I am about to go over my limit? how is this possible when my data is turned off on my phone?
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Alan Mills

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  • confused

Posted 4 years ago

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Dennis, Mobile Master

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Are you 100% sure your data is off?

Maybe call Koodo and get a Data block added to your account
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Alan Mills

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Calling is a bit of an ordeal but its a good suggestion thanks.
And yes the data is always turned off for that reason because this has not been the first time it has happened.
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Dennis, Mobile Master

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What does the data counter say on your phone?
What does it say in Koodo's self serve page for data usage?

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