Data usage when data turned off

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  • Question
  • Updated 3 months ago
I have an iPhone 6 with latest iOS.
I have data (Cellular) turned off but Koodo data usage shows 0.01 MB of data used on 10Jan18 at 19:29.
How is this possible?
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Marion

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Posted 6 months ago

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Paul Deschamps, Mobile Master

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You've never turned it on momentarily, we're you charged for that data usage?
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Marion

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Never
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Dennis, Mobile Master

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It can also happen when you restart your phone
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Marion

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No restart in the past week.
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David, Mobile Master

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Sometimes data leakage occurs. You can contact Koodo if you need to challenge the fee, or if small, your time may have more value than the cost.
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David, Mobile Master

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No. Consumption. Have a look at self-Serve to see what used data.
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Allan, Mobile Master

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I used a 1.3GB in less than an hour about a week ago when I accidentally had wifi off and watched youtube. It's not too hard to burn through data now a days.
(Edited)
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Goran, Mobile Master

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What phone do you have? Look in your data usage on your phone to see where the data went.
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Dennis, Mobile Master

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it should be in settings under Data Usage or Data or Cellular 
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srlawren

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@speedway98 do you have WiFi Assist turned on?  That's the iPhone name for it, on Android it might be called something else--my OnePlus phone calls it Smart WiFi Switcher:



If it's not that, then here's how you can tell what apps have been using up mobile data--on an iPhone, or on an Android phone
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i4

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Same here (Koodo prepaid). Data has been turned off for almost 2 weeks; usage history shows a daily (sometimes twice a day) "charge" for 0.0 MB; and total data used over that time frame almost 6 MB. Some of the "usage" is alleged to have occurred in the wee hours of the morning when I'm asleep -- suggesting some kind of background process.

Yes, a tiny amount and insignificant -- but as @Marion says, it shouldn't happen at all. 
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Goran, Mobile Master

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It is definitely weird and annoying. Not sure what the solution will be, if any.

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Dennis, Mobile Master

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It is also unclear if it is a phone issue or a Koodo issues.  That would need to be the thing to determine first