data usage

  • 3
  • Question
  • Updated 2 years ago
  • Answered
  • (Edited)
data usage
Just wondering why my account says I've used just under 200MB with 24 days left in the billing period. I have 500MB allowed, but I received a 90% warning on my usage today.  Why?
Photo of Kathy Bell

Kathy Bell

  • 130 Points 100 badge 2x thumb

Posted 2 years ago

  • 3
Photo of Goran

Goran, Mobile Master

  • 97,450 Points 50k badge 2x thumb
Well to the first question I guess you used that much data already. Did Koodo send you this warning or was it your phone? It's possible that self-serve hasn't updated yet to reflect your latest usage. You might h wi-fi assist turned on which might account for your high usage. You can use the phone's data counter or a third party app to measure and track data usage
Photo of Ranjan

Ranjan, Official Rep

  • 30,412 Points 20k badge 2x thumb
Kathy - when you say "my account says I've used just under 200mb", where do you see this information? Looking at your account I can see that you've used 460mb of your allotted 500mb for the month. The large majority of this was consumed this weekend (both yesterday and today).