Data usage on Prepaid Koodo plan does not match what my iPhone says I've used

  • 1
  • Question
  • Updated 2 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: no longer relevant

Hey everyone,

I have an iPhone 6s and have a 1GB booster add-on to my cell phone plan. It says I've used "1023.506  /  1024 MB" on Prepaid self-serve. On my iPhone's data usage tracking (which has been on ever since I've gotten my plan), it says I've used 973MB. Why is the data counter on my Koodo plan inaccurate (and thus costing me extra money)?

I have attached two photos. One photo is of the "Cellular Data Usage" for the "Current Period", and the photo after that is when the "Current Period" started (it is the same day my plan started).
Photo of Bob Rob

Bob Rob

  • 70 Points
  • confused

Posted 2 years ago

  • 1
Photo of Mathieu

Mathieu, Mobile Master

  • 60,848 Points 50k badge 2x thumb
Hi Bob,

You should probably turn off Wi-fi Assist, it will use up more data when your connected to wireless. As for the counter, the Koodo counter is the one that is deemed accurate. Your number and Koodo's number is pretty close, it might of just been a miscalculation of your phone. 
Photo of Ahmad


  • 96,102 Points 50k badge 2x thumb
Phone data usage, on any phone, is meant to be a tool to help know approximately how much data is used. It's never 100% accurate. 
Photo of Mitchell Palmater

Mitchell Palmater

  • 12,996 Points 10k badge 2x thumb
One little thing to add that the other guys  inferred, Koodos data counter is always right. 
You should use your self serve app to better track. =]
Photo of Ray


  • 7,756 Points 5k badge 2x thumb
According to the "Nitty Gritty" section at
prepaid data usage is rounded up to the nearest 10 KB
Photo of walk


  • 70 Points
My wife's phone says 100 MB used yet Koodo usage says over 500 MB. Seems fishy. Wifi assist is off.

This conversation is no longer open for comments or replies.