Data usage on new LG G6

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  • Updated 6 months ago
I have a new LG G6 and hardly ever use data away from home. Have 100 MB on plan and usage is maybe 10 MB per month. All but two apps are turned off from receiving data. My December 21 bill shows 9.83 MB used and my phone shows 12.3 MB used. January 22-29 Koodo Data History shows 1.06 MB used and phone shows 88.39 MB used. I have the Data flagged for text message alerts and have not been notified. Which usage figure is right? LG phone of Koodo self serve??
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Kjfedm

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Posted 6 months ago

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Dinh, Mobile Master

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Hi Kjfedm,
The usage on selfserve is not always up to date, as there might be some delay (few hours behind) in reporting. However, it should be the one that you need to pay attention to.

The data counter on the phone also counts MMS as data, while MMS isn't counted by Koodo data usage. If you used MMS a lot, there would be some big differences.
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Kjfedm

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I have not used MMS lately. I did have an OS update this week and the Android usage shows 87.5 MB. This was updated when I was at home and wi-fi was active. Still I did not receive a text alert at 50% usage!
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Dinh, Mobile Master

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I would check the notification settings in selfserve and see if it was set correctly.
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Kjfedm

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One of the first things I checked. Both domestic and international are set for notification.
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Dinh, Mobile Master

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You could send a message to Koodo facebook and ask for them to check on the notification issues on their side. It could be a glitch somewhere. My data notification worked so far.
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Dennis, Mobile Master

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If your phone counting Wifi usage in addition to cellular data usage?
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Kjfedm

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Both counters are being used and are totally different in values.
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Robert, Mobile Master

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What is important is the counter on Koodo's side. If it didn't go up then means you haven'T used the data and don't need to worry about. The counter is usually quite accurate and up to date! 
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Kjfedm

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Thanks. I will probably ignore my phones counter and rely on Koodo text notification to monitor use.
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Allan, Mobile Master

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Data used to access self serve on Koodo is also not counted towards your usage on self serve but will show on your phone.