Data usage for picture texting

  • 1
  • Question
  • Updated 3 years ago
  • Answered
Can anyone help?  I just got a new phone a few months ago.  I did not sign up for a data plan, but have unlimited text including pictures.  On my old phone I was able to set things up using the APNs so that I could receive picture texts properly but the data would only be used for that, nothing else, and I would not be charged for it.  

Since I got my new phone, once per cycle, for some reason, my phone will use data.  I know this because I won't be connected to wifi and suddenly I will have email notifications showing up, etc.  I check my usage and I've been charged the extra $5 for it just connecting for a second.  I do not know why this is happening.  I have checked my APNs and all the settings and everything is set up properly.  It doesn't constantly try to connect using data, it just randomly does once per cycle and then charges me. 

Anyone have this problem?  

My phone is a LG G3, and it's been doing it the last 3 months since I got it. 
Photo of Jamie Schwartz

Jamie Schwartz

  • 152 Points 100 badge 2x thumb

Posted 3 years ago

  • 1
Photo of Chad Burr

Chad Burr, Mobile Master

  • 203,988 Points 100k badge 2x thumb
Those settings don't work on every phone and yours may just be one of those. In the meantime turn off cellular data in your settings and only turn it on when you want to send a picture. Be connected to WiFi first before turning it on.
Photo of Jamie Schwartz

Jamie Schwartz

  • 152 Points 100 badge 2x thumb
I was hoping to avoid having to do that, but I might just have to.  The weird thing is is that it isn't constantly trying to use my data, just once per cycle it does it.  I just turned off my wifi and tried to connect to the internet browser and it wouldn't, with mobile data on and my APNs set up properly.  I'm not sure how it's even allowing it to use cellular data for anything but picture texts.
Photo of rikkster

rikkster, Mobile Master

  • 68,314 Points 50k badge 2x thumb
I would suggest contacting customer service (611) and politely ask to have the data charges reversed. I know it's only $5 or rather $15 over three months. If these charges are allowed to continue over the course of a year, it adds up. You didn't sign up for data; therefore I don't see any reason why you should foot the bill for it, in my opinion.
(Edited)
Photo of Jamie Schwartz

Jamie Schwartz

  • 152 Points 100 badge 2x thumb
That's definitely what I'm going to be doing.  I thought maybe the first time it happened it was a mistake on my part, that I didn't set it up right.  I thought I had fixed it, but I guess not.  Even if they can't refund the charges but could help me figure out that problem I'd be grateful! 

This conversation is no longer open for comments or replies.