Data usage exceeded but only texting & calling

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  • Updated 3 years ago
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Hi, I am being charged for exceeding my data usage limit but I am not doing anything on my phone other than calling & texting. I do not use apps, and haven't changed my usage recently. How do I get a refund or credit on my bill? Thanks for any assistance you can offer.
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Jen Erlendson

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Posted 3 years ago

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Chad Burr, Mobile Master

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What plan are you on?
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Hello Jen,

We would like to help you, but because this is a public forum, we don’t have access to your private information here. To be able to assist you, please contact us directly at *611 from a Koodo phone or at toll-free 1-866-995-6636 from any other line. You can also send us an email via Don't forget to log in to your Self-Serve when prompted!

Many thanks! 
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