Data Usage does not match on Self serve site

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  • Updated 3 years ago
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My online Data usage for the month doesn't match the data usage on my phone? I have a 300MB and on the koodo site it says i've used 197MB. My physical phone gave me a warning saying I have almost exceeded my usage and have used 298MB of 300MB and won't let me use anymore date. Has anyone else experienced this problem?
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MC LeBlanc

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Posted 3 years ago

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Sophia, Mobile Master

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It could be that Koodo self service lags behind, so I wouldn't ignore your phone for now. If you are SURE your phone is wrong, you could bypass your self imposed data limit by setting a higher limit on your phone... however proceed with caution - you don't want nasty bill surprises!