Data usage calculations

  • 1
  • Question
  • Updated 7 months ago
  • (Edited)
Self serve shows my data usage at just over 11gigs. I have the 10 gig plan and have purchased 2 extra gigs. And they shut me down again. I should have almost a full gig left. My phone is just over 11 gigs on the data counter also. This happens almost every month. Why?
David Otterson

Data history
Current cycle Previous cycle
Cycle: Dec. 06, 2017 - Jan. 05, 2018
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Dec. 31, 2017
392.60 MB
$0.00 Show more
Dec. 30, 2017
396.14 MB
$0.00 Show more
Dec. 29, 2017
499.33 MB
$0.00 Show more
Dec. 28, 2017
480.56 MB
$0.00 Show more
Dec. 27, 2017
358.17 MB
$0.00 Show more
Dec. 26, 2017
460.67 MB
$0.00 Show more
Dec. 25, 2017
381.45 MB
$0.00 Show more
Dec. 24, 2017
256.08 MB
$0.00 Show more
Dec. 23, 2017
383.34 MB
$0.00 Show more
Dec. 22, 2017
760.12 MB
$0.00 Show more
Dec. 21, 2017
135.69 MB
$0.00 Show more
Dec. 20, 2017
398.34 MB
$0.00 Show more
Dec. 19, 2017
159.32 MB
$0.00 Show more
Dec. 18, 2017
137.46 MB
$0.00 Show more
Dec. 17, 2017
874.58 MB
$0.00 Show more
Dec. 16, 2017
472.28 MB
$0.00 Show more
Dec. 15, 2017
240.90 MB
$0.00 Show more
Dec. 14, 2017
74.02 MB
$0.00 Show more
Dec. 13, 2017
558.15 MB
$0.00 Show more
Dec. 12, 2017
177.19 MB
$0.00 Show more
Dec. 11, 2017
132.31 MB
$0.00 Show more
Dec. 10, 2017
676.15 MB
$0.00 Show more
Dec. 09, 2017
718.08 MB
$0.00 Show more
Dec. 08, 2017
752.96 MB
$0.00 Show more
Dec. 07, 2017
883.10 MB
$0.00 Show more
Dec. 06, 2017
494.87 MB
$0.00 Show more
Page Total 11,253.86 MB
All usage information is an approximation; please refer to your bill for final charges.
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David Otterson

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Posted 7 months ago

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Mayumi, Mobile Master

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How did you purchase 2 extra gigs?  I believe that you can buy it 1 GB at a time...?
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David Otterson

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Told me I used 100% so i bought 1 gig. Then told me a couple days later it was100% when i checked self serve had only used 9.1 gigs of the original 10. So when i bought the first gig and used it it showed the 9.1still unused but the extra gig 100% used. I bought another gig and it is now 100% used so before buying more data I checked self serve this morning and they are now back to the original 10 gig chart. Why would they stop your regular data then use your add ons then go back to the original
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Bernard, Official Rep

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@ David, it looks like you purchased additional data (the first gig bought on the evening of the 27th ) before the your plan's 10 gig reached its limit. These are the SMS notifications you received. Emails were also sent to confirm the 2 separate 1gb purchase add-ons. By the 28th you used up the 10 gig in your plan and 50% of the first  additional gig you bought. On the 29th you bought an other gig, I suppose because you were told 90% was used up from the first one. 
 



Since these, you also were sent an SM to tell you that 90% of the second gig has been used up too. Hope this helps explaining.