Data usage billing inconsistency

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  • Updated 4 years ago
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My plan states that additional data is $5/250 mb, however, my bill charges are:
Usage charges
Data Usage $30.00
Total used 659.459 (MB)
Total usage charges ................................................................................ $30.00

What is happening? I see in my bill three charges for $5 each, which doesn't add up to $30.
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Sean Simpson

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Posted 4 years ago

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Chad Burr, Mobile Master

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What plan are you on?
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Sean Simpson

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CAN Data 1GB Unltd min $64
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Sean Simpson

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Monthly and other charges (Aug 18 to Sep 17)
Tab Charge $5.00
CAN Data 1GB Unltd min $64 $64.00
Total monthly and other charges ............................................................. $69.00
Add-ons (Aug 18 to Sep 17)
Additional data $5/250MB Free
Data 1GB Free
Unlimited Canadian LD Free
Total add-ons ............................................................................................ $0.00
Usage charges
Data Usage $30.00
Total used 659.459 (MB)
Total usage charges ................................................................................ $30.00
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Dennis, Mobile Master

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I can't explain your charges.

Unless someone else has an idea, I would advise calling Koodo and see if they can explain it or if it is in error.

*611 on your Koodo cell. It's a free call
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Daniel Gunn

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If it was calculated correctly he should have only been charged $15 extra not $30, so you should definitely call customer service like Dennis suggested to get that sorted out.
(Edited)

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