Data usage

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  • Updated 2 years ago
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I have iphone 5s and its been like a week that I got this plan and it does not show my data usage on my koodo self app but it does show others tho
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Hwang Tyler

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Posted 2 years ago

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Robert, Mobile Master

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Hello Hwang.

What are you seeing on self serve? 
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Hwang Tyler

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It says I used 0 mb out of 2000mb data on koodo self serve when I already used about over 500 mb datas accroding to my iphone cellouar setting
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Robert, Mobile Master

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Hello Sara. What can we help you with?
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Hwang Tyler

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It says I used 0 mb out of 2000mb data on koodo self serve when I already used about over 500 mb datas accroding to my iphone cellouar setting
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Ian.Watson

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If you have wifi active and are in range, you don't use data in the plan. Your phone will calculate all data not recognizing the wireless data only.
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Hwang Tyler

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I used LTE datas tho lol
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Julie, Official Rep

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Hey Hwang!

As it was your first time with us as a customer, your data wasn't counted for the first 10 days of service. Your usage should have started to register on your self-serve app as of the 29th of August!

 I hope this clarifies things :).
(Edited)

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