Data usage

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  • Question
  • Updated 6 days ago
I plugged my phone in to charge last night at my cabin, never watch videos or any streaming data. Woke up this morning, phone still plugged in. I got two active notifications, one saying I used 50% of data at 1:30 am, 95% at 2:55 am. I have 6gigs total, only had about 600 MB’s used. How can this happen and is there any way to rectify it? Both myself, my wife and two kids were asleep as this data burned through a full months usage. I checked phone to see if something inadvertently on in the background, not showing any history. I can’t find a working contact number for a live representative, probably because it’s sunday. Any help or guidance would be appreciated, thanks!
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John

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  • frustrated

Posted 1 week ago

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David, Mobile Master

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Customer Service Reps are available from 9 AM local time even on Sunday.
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Robert, Mobile Master

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Hello John,

what does your data usage say when you look at your iPhone settings? 
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Bernard, Official Rep

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@John, due to privacy regulations none of us can actually see what your phone used data for. Only you can. I do see that there is extensive data use around the time you mentioned:



Add an hour to your time zone to the above.

You could see what apps have data enabled if you go into your settings>cellular and look for cellular data. It also shows you the amount of data used, although not by individual apps, I don't think.
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Bernard, Official Rep

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Bernard, Official Rep

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Turn off data for anything that you are not using frequently. 
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Dennis, Mobile Master

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When did you reset your data period?