Data Top Up

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  • Updated 1 year ago
I have purchased the $20/1GB top up, and two $10/300MB top ups, I get the notice that i'm about to run out of data, click the link, and it says I can buy up to six top ups in a biling cycle, however it wont let me purchase any more... just he overage charge for $5.00/100MB I would like to buy another $20/1GB why cant I?
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Laelia LeFeuvre

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Posted 1 year ago

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Chad Burr, Mobile Master

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Are you on the Spending Limit program?

What plan are you on ?sounds like you're on the wrong plan for your needs.
(Edited)
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Laelia LeFeuvre

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i'm not on a spending limit plan, i'm on the plan with the most data unfortunately.
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David, Mobile Master

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If I recall, you can only purchase those add one / top ups in response to a text sent you.
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Laelia LeFeuvre

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I might have to find a different phone company, I've enjoyed koodo, but I need more data
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Goran, Mobile Master

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Telus, Rogers, and some of the provincial providers have much larger data buckets available. If the most Koodo can provide you isn't enough plus you're paying out 20 dollars a gb 6 times a month it would likely be cheaper then to swap over to them. Out of curiosity are you using so much data because you have no other Internet access or something?
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Brynn

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Thanks Bernard, I appreciate your VERY prompt response, I've just turned my data back on and will wait til I am at 100%.  Once I hit 100% will I be given options as to how much data I can purchase, I recall having purchased an additional $5 once and then last time $20 with so many days left in my monthly plan (about 13 days left) I think buying $20 worth of data may be best.
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Bernard, Official Rep

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Another option, if you believe you will use more data going forward, is to look at some of our other plans. Our $40 plan would give you 500mb a month instead of the 100mb you have today that you pay $30 for. The choice is yours Brynn! :-) 
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Brynn

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Hi Again Bernard, I'm now trying to change my plan (GREAT suggestion by the way) thanks!!  It won't let me, keeps telling me to try again, any thoughts on why?

the actual message that I'm getting is: An error has occurred. Please refresh the page or try again later.
(Edited)
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Bernard, Official Rep

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Hmmmm......that's strange....so, you can see the plan I suggested and when you log in clicking on the 'change plan' button gives you an error message? Can you pls grab a screenshot and post it here? If you message on Facebook we can help changing it for you, if all else fails. 

The only thing I can imagine is that because you topped up on the 14th of Jan for 1gb the system may view that as a "plan" change. Since customers can only change plans once a month this might prevent you from doing so. 
(Edited)
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Brynn

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I wonder if that is it, the fact that I had previously added on data in the last month.  I don't know how to put up a screen shot (very low tech level here), I'll just wait and see what happens when I'm at 100% data used up.  Bernard ~ Thanks for all your assistance.