Data top up

  • 3
  • Question
  • Updated 3 years ago
  • Answered
How come the $20 1GB data top up isn't available until I've used $50 in overage charges... Shouldn't this be the first option when I've used my limit. I also don't get notifications when I've used 100% of my data.
Photo of Jason Fairhead

Jason Fairhead

  • 100 Points 100 badge 2x thumb
  • annoyed

Posted 3 years ago

  • 3
Photo of Ahmad

Ahmad

  • 96,102 Points 50k badge 2x thumb
Your overages are based on your overage rate of $20/1GB. You can change your notification settings for usages in self-serve.
Photo of Jason Fairhead

Jason Fairhead

  • 100 Points 100 badge 2x thumb
Given my plan my overage is 5c/MB. So question still stands, why am I given the top up option only after having exceeded the $50 initial limit.
(Edited)
Photo of Ahmad

Ahmad

  • 96,102 Points 50k badge 2x thumb
Oh, now it makes sense what you're asking. I assumed your overage rate was $20/GB because of how you presented things. Your overages are based on your overage rate. Koodo is nice enough to offer you that rate once you reached the $50 in overages. They don't have to at all. You're upset because they didn't offer you the rate from the beginning, well that's because you're not entitled to it. Simple as that. They didn't have to offer $20/GB once you reached the $50 limit but they are as a courtesy. Appreciate it rather than ask "well why wasn't it given to me the whole time?"
(Edited)

This conversation is no longer open for comments or replies.