DATA switched OFF, still charged. WHY?

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My data is switched OFF and has been since the beginning as I only go for wifi.  At 5:30 this evening I got charged for 0.1MB of data....WHAT the heck?  I didn't do anything different....I know it is only $0.75, but this is not the first time!  Help.
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Laura Barnes

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Posted 3 years ago

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Mathieu, Mobile Master

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Hi Laura,

As I always say: You get charged for data because data was used!

In android and iOS you can go in data settings and see exactly what app used the data and know for next time, but bassically Koodo dosn't just add data to your bill out of the blue. 

You can have a data block put onto your account by calling *611 and speaking to an associate. Please note: Doing this will also make you unable to receive or send out MMS messages.
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Laura Barnes

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I already cannot receive MMS messages due to the fact that I do not use data.  I looked in my phone and it shows no data was used....go on my self serve on koodo, it says data was used.  That is where my confusion sets in.  I will try the *611 like you suggested.  Thanks.
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5s

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Obviously it's a manufacturing cell phone defect.

Off positions - means entirely off.
NOT, almost off or just a little bit off.

Be it igingition switch, propane/gas valves. Kitchen taps, electrical panels and so on.

If the DATA off button on the phone is in off position, there should be no electrical leakage that permits data usage.
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Mathieu, Mobile Master

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Steve,

it's not a manufacturing cell phone defect. There is no "electrical leakage that permits data usage". Data is only billed if data is used, there is a possibility the data was turned on without knowledge and then turned back off, maybe someone else used the phone for a few moments or something. 
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Camilo_A

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I wouldn't even call *611 for this... For sure there was a moment when data was on, it could be seconds and it is enough for little updates to happen... I know it could be hard to accept when you know by fact that you did not use it... But if your are 100c/o sure that data is OFF, I would give this a second chance and I would wait a full billing cycle with my data off to prove that nothing is wrong...
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Dave

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The reason behind calling *611 was to add a data block - this will eliminate any possibility of data being used - whether somebody borrows the phone or data accidentally gets turned on with the phone.

The data block will stop any data from being used on this number from Koodo's end - you could have data turned on with your phone and no data would be used because of this block

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Hussien Fahd

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have you gave your phone to anyone maybe they accidentally turned on the data.
(Edited)
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shelly b

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I am having the exact same problem which started today, I have been travelling in the States and have been here for a couple of days, my date roaming is switched off as it always is, and then a couple of hours ago I get a message to say that my international date limit is being reached and in 30 minutes have used 1.09mb of date costing $5.  I always have my data roaming switched off when in the States and even after I got the message I double checked that it was off and it was switched off.  I have not accessed any apps,etc so how can I be using data  the only way I could stop it was to switch mobile data off always.  I travel constantly to the States and have never ever had this problem before, but now suddenly I am being charged for data!!   Very annoying.
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Dave

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Some US towers do not need data roaming to be on with your phone, as long as you have data turned on with your phone, you are running the risk of being charged for using data.

As you said, the best way to do it is to turn off data completely (make sure both data and data roaming are turned off on your phone - some models will allow data roaming to be turned on even though data is turned off), or you could get an addon that allows you to use voice/texting/data while you are in the US.

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Fred C

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I have the same problem for some time now and posted on like threads in the past. I have a BB z30. In Networks and Connections I have data services off and data services while roaming off. In Data Management I have data services off and data services while roaming off as well. Almost every day my self serve shows a miniscule amount of use. I agree something is turned on somewhere and agree with what Mathieu has said. I use wifi only. I have read the Masters answers to this problem in the past and applied what I could find applicable by turning things off, but some suggestions do not appear to be applicable for the z30. If I get a picture with a text, rightfully, it deducts nothing. I'm on prepaid and it rolls over so I'm not overly concerned, it's just bugging me to know what is causing it, is all. I don't want to be like Shelly and travelling and get a "data shock".
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5s

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Fred C. It is a given that an off switch means off.
Not almost off, but rather completely off.
It's a repetitive complaint that people turn data off, yet continue to be billed for data, while the data switch is in the off positions.
This implies a Manufacturing Defect.
You should not have to go searching, for an app or anything else that is "OVER RIDING" THE OFF SWITCH.
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shelly b

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I have contacted koodo and gone thru everything with them, they told me they do not know why this is happening and are crediting my account, that is ok now but I travel all over Canada and in the US I do not want to be constantly having turn all data settings off on my phone, which is something I never had to do before, I like the Samsung Galaxy S4 better than the iphone 4 I had but with this happening now I can honestly say I am not happy with the phone or koodo. as Fred C and Steve have said off should mean off not almost off.  I find that as soon as I turn the mobile data on even though the data roaming is switched OFF I start getting charged for data, and this did not happen before, it started yesterday.  Very frustrated and annoyed koodo customer here.
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Laura Barnes

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So I called Koodo and they turned off my data (blocked it) and also have credited my account for the data used.  She was not able to tell me what happened and seemed confused as well.  All settings have been shut off and no one else uses my phone, so no explanation.  Hoping this will be end with the unknown data charge issue...will keep ya posted ;)  Thanks for all the responses and help.
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shelly b

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Regarding data Koodo are running an entrapment policy at the moment they have got apps on your phone that can switch your data on, and use data without your knowledge and consent, for example I was sat quietly one day with my phone next to me and it flashed 3 times with 3 different messages telling me that the apps could not access data, if I had been anywhere where they could have accessed data they would have been using data without my knowledge, and for those of you that have a Canadian data package and travel across the border in to the US and have always had your data roaming switched off which would mean that if you were in any other network than a Koodo one your phone would not use data, be VERY careful the last update has changed the settings now your data roaming will only work when you go overseas, if you travel across the border you have to switch your cellular data off now to stop your phone using data, apparently this update was done for the benefit of customers, I will leave you to work out what it was really for.  The way that I am trying to get round it is to do a factory reset on my phone where the data roaming worked properly and not do any updates on the phone at all.  I personally think that something that worked perfectly for 2 years of having this contact, to something that doesn't work for me at all is totally unacceptable, and the apps that can switch your phone on and use data are the ones that they have put on your phone and you cannot remove.
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5s

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So manufacture a federally regulated electronic device to federal standards, then create an app that over rides the federally regulated, on/off switches?
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David, Mobile Master

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@shelly b
Here are a few periods for you to use in your next post, as it seems you had none for this one.

. . . . . . . . . . . . .  . . . .  .
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rikkster, Mobile Master

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A refresher on app permissions.

"Apps must not create 'unpredictable' network usage that has an adverse impact on a user's service charges or an Authorized Carrier's network. Apps also may not knowingly violate an Authorized Carrier's terms of service for allowed usage or any Google terms of service".

Network Usage and Terms - app developer content
https://play.google.com/about/develop...

This means that in the app permissions detail, (found under the heading Additional Information on virtually all apps in the Play Store), app developers must clearly indicate that an app can use settings that control your mobile data connection and potentially the data you receive. Any app with this permission, (e.g. change network connectivity), has the ability to connect to or disconnect from networks. This applies to both Wi-Fi and mobile data networks and Facebook is a perfect example.

You can locate app permissions for any app already installed on your Android device. Go to: Settings > Apps - swipe to the left until you see ALL. Select Facebook for example and scroll down to the heading Permissions, (you may need to scroll further to see the complete list of permissions). Under the heading Network Communication, you will find the permission 'change network connectivity'.

My point is that it's not a defective mobile data on/off switch. Agreeing to the permissions for any app means that you've read, fully understand and consent to what these app permissions are capable of. This essentially clears Koodo and the app developer of any wrong doing.

App permissions and other useful tips
https://support.google.com/googleplay...
(Edited)
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Linda Fehr

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My Network Communication permission doesn't say 'change network connectivity'. It says 'connect and disconnect from Wi-Fi, full network access'. What does that mean?
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rikkster, Mobile Master

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Which app are you referring to, Linda?

Essentially, the app has permission to connect and disconnect from Wi-Fi. If, for example, the app you're using is ad driven, where you see ads while using the app, the app needs this permission to connect to the internet, (full network access), in order to display ads. The app may also use the internet connection to perform critical updates. When you exit the app, the internet connection to that app disconnects.
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Andrew MacDonald

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I am using a blackberry q5. I have had it over a year and starting a few months ago, I have constantly had to turn off mobile data. I NEVER turn on. I have even seen it say 3g is on, then go into settings only to find out it is off and wifi is turned on. So someone please explain that. I have been on the blackberry support forums and they suggested updating. Unfortunatly the most current update I am allowed to do is still kind of old. I was told that it is the carrier (in this case Koodo) that has control of what os update versions I can use. I may be able to by pass this by wiping the phone and directly installing the most recent os version. But that is a bit of a process and still a maybe. They have been over charging me the past couple months. I checked permissions and the only app requiring internet related permissions is koodo selfserve which I can't turn off. I dont have much on my phone but nothing should be using mobile data, unless I turn it on, which I don't.
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rikkster, Mobile Master

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Hi Andrew,

If 3g is displayed with a lowercase 'g' this refers to 3g voice only, no data. If 3G is displayed with an uppercase 'G' this refers to voice and data. So when you see 3g and then go to Settings, you will see that data is turned off and your Q5 is working as it should. As for the billing issue, your best option is to contact customer service, (611 from your cell phone).
(Edited)
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Christine Jumaga

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08:10 Data Usage 0.01 $0.00
12:16 Data Usage 0.01 $0.00
16:39 Data Usage 0.01 $0.00
18:39 Data Usage 2.24 $0.00
19:39 Data Usage 1.49 $0.00
 21:39 Data Usage 0.01 $0.00

apparently I used this amount of data on aug 11, 2015.
I was at home all day and using my wifi.
I do have a data plan so thats why I am not being charged, but my phone should still not be showing any usage when I am using wifi 
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Andrew MacDonald

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@ rikkster I will have to double check that, good to know. I also find it actually turns off wifi and turns on 3G and I have to turn wifi back on very frequently. The amount of mobile data being used is insane and I only use wifi at home. I only have a data plan for emergencies, looking up the bus or bank info when out but that doesn't account for the usage. I will contact customer service, forgot today.

Is it normal for the 3g to cover the wifi symbol? Why it that active if I am not using the phone for voice or messaging? Thanks for the reply.
(Edited)
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rikkster, Mobile Master

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@Andrew: Short of sending the Q5 in for repair, I would suggest at least trying the wipe and manual update you mentioned earlier. If the problem persists after the update, then there may be a problem with the internal hardware of the Q5.

Yes, from the screen shots I'm looking at for the Z10 and Q5, it appears as though 3G/4G hide the Wi-Fi symbol, when both networks are enabled. On page 123/124 of the Q5 user guide, (.pdf link below), Blackberry mentions: "The following icons 'might' appear in the upper-right corner of the home screen to indicate the wireless coverage level that your BlackBerry device currently has".

Q5 User Guide (.pdf)
http://docs.blackberry.com/en/smartph...

(Edited)
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Makkahn Mack

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If you Switch the Airplane Mode on, All Data related stuff is OFF
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rikkster, Mobile Master

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If you switch Airplane Mode on, you won't be able to make/receive calls or send and receive SMS text messages.
(Edited)

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