Data service intermittent in downtown Ottawa

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  • Updated 3 years ago
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On Friday and continuing today I am having issues with the data service in downtown Ottawa. Most apps time out but e-mail seems to slip through. All works fine away from downtown. Any thoughts? Thanks!
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Russell Lees

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Posted 3 years ago

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Dennis, Mobile Master

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Pull your battery and sim for a few mins and try again
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Chad Burr, Mobile Master

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What Android do ya have?
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Russell Lees

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Thanks for writing. Unfortunately(?) I have the Moto G with the battery that is non user removable. I tried restarting without the sim card and then with, but no difference.
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Russell Lees

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I went to the far side of the building and found that data was working as normal, so I downloaded the Network Signal Info app and found that I was on Cell ID 108210916. I returned to my starting location, where data is not working well, that is in Cell ID 108210530. Later I went one block in the opposite direction and found data was working well again, on Cell ID 108210530. Are these findings meaningful?
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Dennis, Mobile Master

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Now try it with another Koodo/Telus phone and what happens?
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Chad Burr, Mobile Master

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Try also navigating to

settings... Wireless and networks... More... Mobile network

Change network selection to manual and scan for networks, choose koodo or telus
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Russell Lees

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It's working this morning! I did nothing to my phone since yesterday, not even restart it (just plugged it in overnight). Maybe someone saw my post and did something to the cell, or maybe it is my phone: time will tell. My neighbours don't have Koodo or Telus phones to try. If I have trouble again I will select Koodo in the network settings and see if it helps. Thanks!

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