Data Roaming Disabled

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  • Updated 6 months ago
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Hi! I got a plan with Koodo and it originally didn't have data on it, so I asked the guys to help me disable data roaming so I could never accidentally use it or get charged for it. But now I switched to a plan with data and I have no idea how to turn data roaming back on. It's somewhere on the website because I went into a Koodo store today to ask and a lady said to just change it on the website. Could anyone tell me how to do it?
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Sisi Zheng

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Posted 2 years ago

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Dennis, Mobile Master

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Data roaming would be using data while in a foreign country.  I think you want to remove data block.

You need to go to self serve and you should be able to see it in your add-ons.  You just need to remove it from your add-ons
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Bernard, Official Rep

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@ Sisi, what name is your account under?
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Sisi Zheng

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Peimei Xie
(Edited)
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Bernard, Official Rep

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Ok, try it now. First turn phone on and off.
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Sisi Zheng

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thank you so much!! it is working now:)
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Cedrick Ward

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I had the same problem. I realized this was solved internally, but for the sake of clarity, I had to go to Self-Serve > Mobile Services > Manage add-ons. 
I then removed it from there.
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Sisi Zheng

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This reply was created from a merged topic originally titled Data Roaming Disabled.

Hi! I got a plan with Koodo and it originally didn't have data on it, so I asked the guys to help me disable data roaming so I could never accidentally use it or get charged for it. But now I switched to a plan with data and I have no idea how to turn data roaming back on. It's somewhere on the website because I went into a Koodo store today to ask and a lady said to just change it on the website. Could anyone tell me how to do it?