Data problems

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  • Question
  • Updated 2 weeks ago
It's been 2-3 weeks that my data has not been working I called Koodo multiple times they told me that they'll call me back but I really need my data can't wait anymore. I don't know what to do . Tried to restart my phone it's still not working
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Kalvin Johnson

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  • frustrated

Posted 2 weeks ago

  • 1
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Goran, Mobile Master

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Try resetting your network settings. Take out your sim card, put it back in, restart your phone, and see if it works then. If it doesn't try putting your sim card in another phone to see if the problem follows. Let us know.
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Dennis, Mobile Master

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Also check your APN settings
https://www.koodomobile.com/help/sett...
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srlawren

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@Kalvin it might be helpful if you told us what your phone's brand and model is as well.