data plan issues

  • 1
  • Question
  • Updated 8 months ago
I bought 55$ plan including 2GB for my phone, but somehow its not working since I reactivated my phone. How can I fix this problem? Thanks for you kind service.
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Phillip Kim

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Posted 8 months ago

  • 1
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Robert, Mobile Master

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Hello Phillip Kim,

Did you already have data before that on your plan?
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Phillip Kim

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I did not have data before I got the plan thanks.
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David, Mobile Master

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And has the phone been used on a different carrier before you reactivated it on Koodo?
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Phillip Kim

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I have changed my phone from LG G5 > LG V20
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David, Mobile Master

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Make sure your APN settings are correct. Here is one link, but there are other descriptions to be found by searching 'APN' in the search bar.