data

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  • Updated 2 years ago
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It has been almost 2 months now that my data will not work. Wifi is fine. I brought it into to the koodo store where the girl played around with the settings. It worked for almost 24hrs and then stopped again. This is getting very tiresome.
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Rita Slatter

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  • annoyed

Posted 2 years ago

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Mathieu, Mobile Master

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Hello,

 

To resolve your connectivity issue, please try the
following:

1)    
Make sure airplane mode was not turned on by
accident. If it is not, then continue reading!

2)    
Turn the phone off; Remove the SIM card from the
device as well as the battery (if the phone has a removable battery). Let it
sit for a few minutes and then re-assemble the device, power it on and see if
it works. If not, continue reading!

3)    
Verify your phone’s APN settings by using the
following Koodo website’s information: http://help.koodomobile.com/plans-add-ons-data-and-other-services/data/how-do-i-setup-data-on-my-non-koodo-phone
 If it is still not working for you, keep
reading

4)    
Verify if the phone has any available updates,
sometimes there might be a bug that causes this kind of issue that is fixed in
an update. If it is still not working, keep reading!

5)    
This step is one of the less favourable steps
and it is a factory reset on the device. Doing a factory reset can help resolve
little glitches that the phone may have now. Doing this though will result in
you loosing all data on your phone, except any data on an external memory card
(with the exception of apps, apps will be lost regardless where they are
stored). Hopefully, after a factory reset your device will work. If it is not,
move on to the next step.

6)    
At this point you are going to want to contact
Koodo for further troubleshooting steps that surpass our expertise here on the
Koodo community, they may try to get you to try another SIM card or be able to
send your phone to get repaired (if it is still under warranty with no obvious
accidental damage, it will most likely be free. If it is not under warranty,
they will send it off and you will get a quote which you can choose to refuse
and not be charged for anything.). To contact Koodo at this point, do not use
your mobile phone, use a different phone using the number: 1-866-995-6636

 

Hope this helps! Have a great day!
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Melissa, Employee

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Hey Rita! Did the above suggestions help? Is your data working now? Keep us posted! 
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Rita Slatter

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It worked for a little. I even left my data on for 2 days. Now I am not getting text messages. So I have a feeling it is my blackberry.
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floridot

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Hi, when I used my blackberry 9900 I had to call in to Koodo and have them make my plan blackberry specific. I kept my plan but they had to switch something at their end to make the plan compatable with my old blackberry. Call them and they will fix it for you.
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Melissa, Employee

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Which option that Mathieu suggested worked for a while? What type of BlackBerry do you have? Newer models do not require the blackberry specific plan. Keep us posted!
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Rita Slatter

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The restarting did. I can't do the factory reset I would lose info.
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Goran, Mobile Master

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You would lose nothing with a BB backup. Both legacy BBOS and BB10 basically save all the information there is to save on your phone. Make a backup, and if you have bb10 it'll go so far as to save apps if you select the full backup. Which BB do you have?

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