Data overage re: 100MB questions

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  • Updated 2 years ago
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We have $35 plan with 100MB included last month (and other times) we get an extra $5 charge ... last month the phone in questions only used 41MB
Am I missing something?

We have wifi connected at home
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Tracey

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  • confused

Posted 2 years ago

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Dennis, Mobile Master

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What does it say on Page 3 of your pdf ebill?

Where did you check to confirm that it was 41MB used?
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Paul Deschamps, Mobile Master

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Look on the 3rd page of your bill I believe it is and you will see exactly what you were charged for. If you still can't understand it you could post a screenshot of that portion of the bill that explains the charges and we could help you understand it. Make sure to blackout any personal information though as this is a public forum.
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Tracey

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Hi Guys - thanks for responding.  
I'll admit I don't have a lot of knowledge on this subject....
41MB is on the Bill... and when we look on the Data Usage History (and add up for the dates within that cycle)   The explanation just says Data Usage on the bill.

I copied this from this from our Bill (page 4 - we have two phones this phone is on pg 4):

Monthly and other charges (Apr 18 to May 17) $35
100MB 200 min Plan SFD $35.00
5pm Evenings & Weekends Additional data $10/100MB
SFD Shock-free Data 100MB
Unlimited SMS and MMS
 Total monthly and other charges ............................................................. $35.00
 Usage charges
 Free airtime refers to non-chargeable minutes that are not part of your included minutes, and may include bonus minutes, evening and weekend calling, *611 calls. etc.
Picture Messaging - Pictures $0.00 Total used 1 (Pic)
 Data Usage $5.00 Total used 41.721 (MB) 


Am I reading this wrong?  Is there something you recommend I check
Thanks for helping me
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David, Mobile Master

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Curious if you were in, or near the USA during your billing period? Check to see if you have any 1X data charges. These seem to sneak through even if you have data roaming turned off. There should be no charges for 1X data.
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Tracey

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I've not made any changes to plan in about six months, and I was not in/near US

Perhaps I should contact Customer Service? 
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Mayumi, Mobile Master

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I would.
*611 from your Koodo phone , option 5 then keep pressing 0 to get a rep.( 611 doesn't use your minutes)
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Nabil, Employee

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Hey Tracey,

Did you contact the Customer Service? Are you sure you did not change your plan? Are you the only user authorized on your account. The SFD feature (Shock Free Data) that we can see on your previous comment (100 MB 200 min Plan SFD $35.00), is only offered with our new plans since March 10, 2016. So, a change of plan has been made on your account during the last billing cycle otherwise we won't see "SFD" on the copy of your Page 4. If you've done a change of plan, you probably went over the data included on your previous plan (before the change of plan). If you do not remember the change of plan, please contact us, we'll look into this.

Thanks
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Tracey

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I will double check the plan on the previous month's bill to see if was changed.  My husband has the other phone, but doesn't remember making a change?!?!  

Thank you for your help.

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