Data on moto G3 not working

  • 1
  • Question
  • Updated 2 years ago
  • Answered
I have recently purchased a 2gb data plan for my moto g phone but despite many attempts to make it function I have been unable to get it to work. I turn on mobile data but no effect.
Photo of Derick Bilodeau

Derick Bilodeau

  • 100 Points 100 badge 2x thumb

Posted 2 years ago

  • 1
Photo of Dennis

Dennis, Mobile Master

  • 187,758 Points 100k badge 2x thumb
Have you rebooted the phone?

On self serve do you have data block?

Do the APN settings look correct http://aide.koodomobile.com/plans-add-ons-data-and-other-services/data-on-android/How-do-I-setup-dat...
Photo of Dennis

Dennis, Mobile Master

  • 187,758 Points 100k badge 2x thumb
THe plans and add-ons area
Photo of Cristina Alexandra

Cristina Alexandra

  • 294 Points 250 badge 2x thumb
on the change add-ons
Photo of Derick Bilodeau

Derick Bilodeau

  • 100 Points 100 badge 2x thumb
I did not find the data block on the website but while searching my phone it says that the data is out of service while voice is in service and the cellular network state was disconnected
Photo of Dennis

Dennis, Mobile Master

  • 187,758 Points 100k badge 2x thumb
Can you test your sim in another phone or another sim in your phone to determine if it is your sim or you phone that's the issue?
Photo of Derick Bilodeau

Derick Bilodeau

  • 100 Points 100 badge 2x thumb
I cannot at the time but will soon, for the time being anymore ideas would be appreciated.
Photo of Cristina Alexandra

Cristina Alexandra

  • 294 Points 250 badge 2x thumb
Try to restart your phone after you get the APN settings right and also try to turn off your wifi just for the test to see how that works out.
Photo of Chad Burr

Chad Burr, Mobile Master

  • 203,968 Points 100k badge 2x thumb
On your device, Under data useage make sure a data limit hasn't been set.