Data

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  • Question
  • Updated 1 year ago
  • Answered
hi i have a data question my i have 100 mb but i can never get it to work i just got a new phone a samsung 5 neno if some one could help me that would be great cause ive tryed just about everything
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Stephanie Armstrong

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Posted 1 year ago

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David, Mobile Master

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It would help if we knew what you have tried, so we don't spend time making suggestions you have already tried.
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Stephanie Armstrong

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well ive tryed like turning data on and off and the access  point  for koodo 
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David, Mobile Master

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Did you ever have a data block applied to your account?
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Stephanie Armstrong

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:/ i dont think so how would i know
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Chad Burr, Mobile Master

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Log into self serve and check your add ons

If you have a data block, it will be listed there
(Edited)
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Stephanie Armstrong

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yep that was it thanks
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David, Mobile Master

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YAY!! 
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Marc Dumoulin

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Reboot your phone. Sometimes it needs to reconnect to the system for it to work. I had to do the same thing when i changed my plan
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Stephanie Armstrong

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so the classic on and off again?