data not working, tho data left on account

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  • Question
  • Updated 3 months ago
talk/text working on samsung, but not data (tho lots left). Have re-booked phone,and taken sim card in/out, (while powered down.).Data worked until 2 days ago.  account paid up and shows
dollars avail.
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  • frustrated

Posted 3 months ago

  • 2
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Paul Deschamps, Mobile Master

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Is the data switch enabled in your settings.? Go to data usage in settings and make sure it's enabled
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Goran, Mobile Master

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Make sure you have data enabled in your phone. After that try resetting your APN values. Let us know if it doesn't help.
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TJ Smith

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If none of the above worked I recon you should reset your network connection.

  • Setting
  • More Network (or ....)
  • Mobile Networks
  • Network operators
  • Select Automatically
Also make sure your network settings are on : LTE/WCDMA/GSM

Hope the issue is solved quickly
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Melanie Drake

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Same issue here. The data isn’t working despite reboots and checking my cellular data. My month restarts tomorrow and I’ve used less than 1 of my 4GB.
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Dennis, Mobile Master

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When did data stop working?  Where are you looking to see you have 3GB left?
Are you on prepaid or monthly?