Data not working on g4 just switched from telus please help

  • 1
  • Question
  • Updated 2 years ago
  • Answered
Please i just switched over three days ago and my data is t working still my phone is a lg g4
Photo of Christian Peters

Christian Peters

  • 150 Points 100 badge 2x thumb

Posted 2 years ago

  • 1
Photo of Sophia

Sophia, Mobile Master

  • 141,558 Points 100k badge 2x thumb
Is the rest working, Christian? Did you check the APN settings? http://aide.koodomobile.com/plans-add-ons-data-and-other-services/data-on-android/How-do-I-setup-dat...

Please remember to reboot your phone after you make any edits :)
Photo of Christian Peters

Christian Peters

  • 150 Points 100 badge 2x thumb
Hey i did check that it seems to ve in order exept i cant change the apn type and yes everything but data is working
Photo of Christian Peters

Christian Peters

  • 150 Points 100 badge 2x thumb
Any other suggestions?
Photo of Christian Peters

Christian Peters

  • 150 Points 100 badge 2x thumb
Yes it is it is really frustrating
Photo of rikkster

rikkster, Mobile Master

  • 67,104 Points 50k badge 2x thumb
Are you able to create and save the new APN or does it revert back to your screenshot? Is there a data block on your account by chance? You won't be able to check through self serve tonight, the system is undergoing maintenance until tomorrow at 8:00 a.m.
Photo of Christian Peters

Christian Peters

  • 150 Points 100 badge 2x thumb
I can create a new one i did when i reset the apn stuff and i dont have a data block
Photo of rikkster

rikkster, Mobile Master

  • 67,104 Points 50k badge 2x thumb
I noticed signal strength is low with only one bar. Try switching network modes. Settings > Networks > More > Mobile networks > Network mode. Select 'GSM/WCDMA auto' or 'WCDMA only', (if the selection is available), to enable 3G. This should improve signal strength and may allow you to use 3G data for now.
Photo of Julie

Julie, Company Admin

  • 2,344 Points 2k badge 2x thumb
Hey Christian! 

Any luck getting your data to work? Let us know :) 
Photo of Christian Peters

Christian Peters

  • 150 Points 100 badge 2x thumb
Still no luck
Photo of rikkster

rikkster, Mobile Master

  • 67,104 Points 50k badge 2x thumb
To reset the APN settings as originally supplied on the SIM card, go to Settings > More > Mobile networks > Access point names > Menu (three dots in upper right hand corner of screen) and select Reset to default.

If the phone is running Android Marshmallow, you can reset network settings by going to: Settings > Backup & reset > Network settings reset - tap Reset Settings. This will reset all network settings including: Wi-Fi, cellular data and Bluetooth.

If none of the above works, take your LG G4 to the nearest Koodo kiosk. It's possible we could have missed a setting that may have been inadvertently set or you may have a defective SIM card. Keep us posted.
Photo of Nabil

Nabil, Employee

  • 6,710 Points 5k badge 2x thumb
Hey Christian,

Still experiencing issues?

Please let us know.

Thanks