Data not working

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  • Question
  • Updated 10 months ago
I added an "add on" data usage to my bill about 4-5 days ago and my data hasn't been working ever since.. any reasoning to why?
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Ashley Pappin

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Posted 10 months ago

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Paul Deschamps, Mobile Master

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Hi Ashley, have you tried a simple reboot of your device, also make sure your data is enabled in the settings of your phone.
(Edited)
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Dennis, Mobile Master

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Are you on prepaid?  WHen you log into selfserve, do you see your data booster added?
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Ashley Pappin

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I've tried rebooting, with no success! I'm not on prepaid. When I log in, I can see that I've added it!
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Dennis, Mobile Master

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If you never used data on this phone before, make sure th APN settings are correct
https://www.koodomobile.com/help/setting-data-your-non-koodo-phone
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Ashley Pappin

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I've used data before!
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Dennis, Mobile Master

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Can you send a picture message (MMS)?
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Ashley Pappin

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Not currently
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Timo Tuokkola, Mobile Master

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Did data work before? If you had data blocked, did you remember to remove the block?
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Ashley Pappin

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Data worked before, ya! Never put a block on.
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Robert, Mobile Master

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Did you reach your limit and then added that add-on? 
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Ashley Pappin

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No, I was about 50 away
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David, Mobile Master

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To my recollection, you can't add additional data to a post-paid plan until it hits 100%. Depending on if you have a Shock-free Data plan or not, the next step differs a bit. If on SFD, you receive a text to enable more data, if not on a SFD plan you simply pay overages.

When you say you topped up, might it have been a pre-paid add-on you purchased? Pre-paid plans allow you to buy a new booster before the initial one runs out.
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Ashley Pappin

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Hmm, interesting!! I have SFD.. it just said $10 fee would be charged to monthly bill
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Paul Deschamps, Mobile Master

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Or was it possibly a US Data addon you added?
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Ashley Pappin

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As far as I know, no.. hmm
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Dennis, Mobile Master

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I'm out of ideas. If no one here is able to help, I suggest sending a DM to koodo via Facebook or Twitter and a rep can look more deeply into your account.
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Ashley Pappin

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Okay! Thanks so much for trying :)
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Paul Deschamps, Mobile Master

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If they're able to straighten it out for you please come back Ashley and let us know what solved the issue so we all know to better help others thanks.