data not working

  • 2
  • Question
  • Updated 2 years ago
  • Answered
I have used my prepaid card for half month, but the data stops working for recent 3 days. i only used less than 20% of data in my plan, and my phone's data service is on, but keeps telling me network is not available, what should i do?
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Chris Yin

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  • frustrated

Posted 2 years ago

  • 2
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Chad Burr, Mobile Master

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Have you tried restarting your device?

Under settings...data useage.

Make sure Data is on and NO limit is set.
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Levis, Employee

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actually, there's something odd in your account configuration. Please allow me some time to investigate.
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Chris Yin

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thanks for your efforts!
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Levis, Employee

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Hi Chris, can you power off/on. You should be good to go now!
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Chris Yin

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Hello Levis, highly appreciated! I re-established the APN once and restarted the phone, data is working now! thank you very much, have a nice day!
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Levis, Employee

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Glad to hear it Chris, have a good one too!
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Chad Burr, Mobile Master

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Please visit this website and check your imei against the blacklist

http://www.protectyourdata.ca
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Chris Yin

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Thanks, Chad, just checked and it's not on the list