Data not reset

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  • Updated 8 months ago
I received this text yesterday "Koodo: You've used 100% of your 1024MB of data. To help manage your costs, your data has been temporarily turned off until 2017-10-05. To turn your data back on, respond "Yes" to get 100MB of data for $7. Or, visit koododatatopup.zenithss.com for more data options."

Since my plan would reset today, I didn't care to pay for extra data. This morning, I received this text "Koodo: Your data has been turned back on due to the start of a new billing period."

The problem is...I still have no data and an annoying notification that keeps popping up to say that my data has been turned off by the carrier. Any ideas how to fix this or when the reset will actually happen?
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Kera Stokes

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Posted 8 months ago

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Goran, Mobile Master

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When is your billing cycle? If it says it's been turned on it should be on unless you already used it all up. What does your usage say in self-serve? If you didn't go over and it's not back on despite you that it is then I would send a private message to Koodo via Facebook Messenger or DM via Twitter to get it sorted out
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Kera Stokes

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My billing cycle is 6th - 5th, which is why it reset today. My usage shows as 0, since the data has been turned off since yesterday. I messaged them on Facebook almost an hour ago with no response yet.
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David, Mobile Master

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Have you re-started your phone?
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Kera Stokes

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That fixed it.

I feel so stupid for not trying that first, especially since that's what I tell everyone else to do! lol
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David, Mobile Master

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It's easy to suggest when you are not the one panicked by the current situation!

Happy to learn it is resolved. Thanks for letting us know!
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Robert, Mobile Master

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Did you set a limit on your phone for data? Android has this option as well, that when you reach X number of GB, it blocks your data.
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Kera Stokes

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I did. It's set at 800mb, timeframe is set to the same as my billing cycle and usage there is showing 0gb used.