Data not connecting though everything else appears fine

  • 1
  • Question
  • Updated 1 year ago
  • Answered
  • (Edited)
I have the iPhone SE and I regularly turn on and off the cellular data as needed. The last few days when I've turn it on, the LTE or G3 will appear by the connective bars, but when I open an app or browser, it will say I'm offline. I can connect to WiFi, send & receive text messages, and make calls. There hasn't been an update and I don't believe I've made an changes; I'm really not sure what to do. 
Photo of Anjel IHart

Anjel IHart

  • 100 Points 100 badge 2x thumb

Posted 1 year ago

  • 1
Photo of Robert

Robert, Mobile Master

  • 103,372 Points 100k badge 2x thumb
Hello Anjel,

If you put your phone in airplane mode for 10 seconds, is your problem solved?
Photo of David

David, Mobile Master

  • 88,962 Points 50k badge 2x thumb
Also go to settings, > cellular, and make sure cellular data is on, and that it is on for the apps you want to use.
Photo of Anjel IHart

Anjel IHart

  • 100 Points 100 badge 2x thumb
Done both and still the same.
Photo of Robert

Robert, Mobile Master

  • 103,372 Points 100k badge 2x thumb
Have you reached your data limit?
Photo of Anjel IHart

Anjel IHart

  • 100 Points 100 badge 2x thumb
Nope, my current cycle just started a few days before I started having this problem. I've used 7mbs of my 1 gb of my data plan according to koodo.
Photo of Robert

Robert, Mobile Master

  • 103,372 Points 100k badge 2x thumb
Hello Anjel,

This is very weird indeed. I personally thought of every possible solution I can suggest. I'd say try restarting your phone and/or remove the SIM card.

If that doesn't work, I'm afraid I'm out of solution. Contacting Koodo (*611 or via FB www.m.me/Koodo) would be your last step in order to solve the problem
Photo of Anjel IHart

Anjel IHart

  • 100 Points 100 badge 2x thumb
Thanks. I'll try the first two before work, and if that fails, I'll call tonight. 
UPDATE: Reset worked! :D Forgot my wifi info, but that's okay for now. I hope if it restores my last backup I don't get the same problem again. We shall see. 
Thank you all so much!! Have a good day!
(Edited)