Data leakage: 0.01 MB

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  • Updated 5 months ago
This is occurring every billing cycle...usually just once per cycle though. 

I have one event showing for 0.00 MB and another for 0.01 MB on the same day. Fortunately, this is within Canada so there is no additional charge but the issue remains and Koodo/Telus needs to get their sheet together and resolve this issue. 

When is Koodo going to resolve this data leakage issue?
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Dwayne_888

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Posted 5 months ago

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Allan, Mobile Master

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Is it data leakage or just a very small amount of data used?
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Dennis, Mobile Master

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Isn't data leakage, just data used unknowingly? Why yes it is. Only since I invented the data leakage term a few years ago on this forum
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Dwayne_888

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Data leakage seems the generally accepted lingo used for the phantom data usage especially when your cellular data is turned off. These "leakages" will trigger roaming fees when outside Canada. 
(Edited)
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Dennis, Mobile Master

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Well look at that. I'm a trendsetter. I shoulda made a meme out of it and I could have gone viral
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Dwayne_888

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Looks like I'm mistaken. I just looked at my first statement when I joined Koodo a few months ago and I see the 0.01 MB or 0.00 MB usage almost every day.
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Bernard, Official Rep

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I wish I could tell you the industry has solved the issue and found a way to mitigate against annoyances like that. This is an issue not unique the Koodo and just about all carriers at one point or another have encountered it. Here is a Rogers post from two years ago:

http://communityforums.rogers.com/t5/Apple/Data-roaming-off-cell-data-off-yet-being-charged/td-p/296...

And it's not just an iphone issue. Manufacturers point fingers to the Operators and vice versa. We are continuing the search for a solution nor really around stopping "leakage" as we believe that is in the OEMs' hands but when it happens, let's say while roaming,  it wouldn't trigger a charge. We have tried having a buffer amount of just enough kilobytes to avoid the pain, but that presented new challenges. In any case, we are doing our best but hasn't come to viable solution. It happens to few customers (with you being an exception) so when warranted we do credit customers but that's really just a bandaid and doesn't solve the root cause. I hope this provides some context.
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Allan, Mobile Master

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Would a US data block work applied on the account work? The same way that the International Data Roaming works?
I'm sure there is some problem with that as it seems too easy of a fix.
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Dwayne_888

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Bernard, I appreciate you chiming in and posting a link from Rogers that it's not unique to Koodo. From my experience, I have been with Rogers for more than 25 years and I have had data since the iPhone 5. I regular take short trips across the line and sometimes I stay days or weeks in the USA with my phone on but cellular data disabled. I have never been dinged USA roaming even though it did show up in my device's roaming data usage. Again, it was only once. 

Furthermore, Rogers reassured me many times that by default, Data Roaming is disabled when roaming. It seems Rogers is doing a better job in minimizing the data leakage compared to Koodo. 

Additionally, within  the link you posted, there is only one post from a Rogers rep (Community specialist) who pretty much blames the user or his device when in fact Apple lays blame on the network provider(s). From an engineering standpoint, I believe Apple is accurate. 

I give you "Koodos" for not diminishing the issue and blaming the user/consumer. 
(Edited)
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Angelo Curcuru

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I have the same problem...my Samsung S7 is set not to use cellular data, but each billing cycle have been charged $ 5.00 for data usage. The first 0.01 MB day, triggers the monthly charge of $ 5.00 ??
How do I go about getting credit for these and avoid future charges??
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Dennis, Mobile Master

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You have to contact koodo. I suggest a private message via twitter or facebook
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Chad Burr, Mobile Master

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Koodo along with other carriers could easily mititgate extra charges for these leaks by simply allowing a 5 mb buffer before charges begin.
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Dwayne_888

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While true...it's a hassle to contact Koodo when this issue shouldn't be happening in the first place. At least Koodo CSR should let the customer know they're aware of the issue.