Data isn't working after I replaced my SIM card

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  • Updated 2 months ago
I have a pre-paid SIM which I add boosters to for talk time and data. I went to Japan for 2 months, had a Japan SIM while I was there and lost my Koodo SIM card in the process. On arrival back in Canada I went to a Koodo store, got a new pre-paid SIM card. I also reloaded my booster add-ons for both talk time and data. I can make and receive calls but my data is not working. I've restarted the phone many times, taken out the SIM card, updated carrier settings and still nothing. Any ideas?
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Mindy Sjogren

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Posted 2 months ago

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Dinh, Mobile Master

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hi Mindy,
Have you tried to restart the phone andĀ  reset the network settings (Settings --> GeneralĀ  --> reset --> Reset network settings). Sometimes those would help.
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Dennis, Mobile Master

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BobTheElectrician

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Changing to a non-Koodo SIM card can mess up your APN on return. Check out Dennis' link.
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Dinh, Mobile Master

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Well, the OP posted in the iPhone section. I guessed she/he is using an iPhone.
(Edited)