Data is supposed to turn back on on the 7th. but it staill hasnt

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My billing cycle is supposed to reset on the 7th. My data was shut off and it says it will be turned back on on the 7th. which is today. and still no data

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steve

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Posted 1 year ago

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Ranjan, Official Rep

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Your cycle is from the 8th to 7th each month Steve, so your data will reset at midnight.
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Eric McLean

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Since I don't know where to submit my own question I will here and hopefully get an answer.

I'm travelling South America and on the 12th or so of January I spoke to a Koodo representative about having 2 days of coverage in the US (I'm from Canada) and then having my monthly plan cancel. I recently checked and I'm still being charged a monthly bill so obviously my plan wasn't cancelled on that end. It says my bill is $194.12 and I shouldn't owe that. I can't call from Colombia and I can't find anywhere to get ahold of a company representative. Please help me fix this problem, I'm still being charged each month and I need it to stop.
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Ranjan, Official Rep

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Eric, I see that you called in early Jan. to request a phone unlock code and add on a U.S. roaming package, but I don't see any mention of cancellation in the note.. Can you shoot us a private message on Facebook? We'll validate you as the account owner and go through your options with you. Please reference this thread if you can.
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Eric McLean

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Yes I can send you a Facebook message. It's strange that there is no note of cancellation, I talked to a rep for probably 40 minutes about cancellation and understood that as soon as my US roaming package expired I wanted my monthly plan to end as well as she was seemed to understand. I'll message on Facebook. Thanks for the response, I just want this to be dealt with as soon as possible.
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Goran, Mobile Master

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Select the menu button at the top and then new post. The link is here: https://community.koodomobile.com/koo...

You can only cancel by calling in. If the Rep told you otherwise then they were mistaken. I'm sorry to hear that. You can use google voice, Skype, or a VoIP app to call Koodo's toll free customer service number at 1-866-995-6636. It will be free or almost free.
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Eric McLean

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Thank you, I did call in and cancel in early January. Maybe they didn't understand. I can try skype.

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