Data is not working

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  • Question
  • Updated 4 weeks ago
I have opened a new plan last week, but the data service is not working at all. tried to call customer service and the message said will charge $10 for their services?
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Grace Zeng

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Posted 4 weeks ago

  • 1
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Mats

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Is your data turned on? If you dont have a Koodo phone maybe your APN settings need to be set up properly.

https://www.koodomobile.com/help/setting-data-your-non-koodo-phone

You are only charged when you contact them if it isnt something you can do yourself through self serve. Asking a question doesnt get you charged.
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Robert, Mobile Master

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Is the data active on your phone? Did you have a data block on your acount before.