I switched my phone and my daughters phone from Telus to Koodo a few months ago and at the kiosk I asked the salesman if he could make sure that my daughters data would be blocked once her 2GB limit was reached. He called into Koodo and ensured me it would be blocked. She got a text saying she was 100% so she shut her data off but it still put her over and I was charged $7. This month, the same thing happened again for an additional $7. She does not have permission set up on her phone to unpause data blocking. I don't want to call in because it will cost me $10 to find out what we're doing wrong!