Data included and additional purchase not adding up?

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  • Updated 1 year ago
My plan includes 1.25 GB of data, and in mid-February I enrolled for an additional 1 Gb per month for an extra $5.
So that adds up to 2.25 GB; however, I received a notice that I have "used 90% of my 1024MB of data and have 103MB left".
What happened to the other 1.25GB?  It looks like I am getting short-changed.
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Vince Busto

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Posted 1 year ago

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Dennis, Mobile Master

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When you got the extra 1GB for $5, that was only for your current billing period since you were at your limit.  Once that billing period ended, you forfeit any unused data.

This is like the data on your regular plan.  Once your billing period ends, any unused data is forfeited 
(Edited)
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David, Mobile Master

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Have you reviewed your self-serve to confirm your plan?  Sometimes the two allotments are calculated (and notifications sent) independently, especially if your additional 1GB is a temporary add on, for a few months.  IF so, you should automatically roll over into your 1.25 GB once the first GB is consumed.
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Vince Busto

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The text I received when I enrolled for the additional data said "You now have an additional 1 GB of data on your account every month."   The self-serve information confirms that too.
So I would expect a data alert message from Koodo to tell me how much of my 2.25GB has been used.
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Ranjan, Official Rep

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Hey Vince - sounds like there's an error with how the bonus data was added to your account, which is why the data isn't being calculated as one combined bucket when you get the notifications. We're going to assign this to a team to fix and it should get corrected in the coming weeks (I don't have a timeline to share just yet). In the meantime, go ahead and use your data knowing that you have 2GB per billing period. There shouldn't be any unusual charges if you stay within this limit, but just flag us here if something goes sideways. 
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Vince Busto

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Ranjan
Thank-you
The total is 2.25GB per billing period.
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Dennis, Mobile Master

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Vince I would screenshot or print this page for you reference just incase something falls through
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Bernard, Official Rep

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Have faith Dennis! :-) If we say Vince doesn't have to worry, we stick to that promise. 
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Dennis, Mobile Master

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A "just in case" insurance policy.  Like a pre-nup