Data hasn't worked all day, an issue with the network?

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  • Updated 4 years ago
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I called in around 1pm this afternoon and was told there was an issue in Ontario, and that it was being worked on. However, he we are at 12:10am and it's still not working.

Anyone know what the deal is?
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Randy Bush

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Posted 4 years ago

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Paul Deschamps, Mobile Master

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Have you tried rebooting the phone? After an outage it sometimes takes a reboot togget the device working again. Do a battery pull or power button hold and see if that fixes your issue.
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Randy Bush

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Tried that, still doesn't work
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Randy Bush

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I recieved a loaner phone from Apple today, is this possibly why? Do I need to register the loaner phone with Kodoo for it to work properly on my account?
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Tayeb A, Employee

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Hey Randy, If you received this phone from Apple, please follow the instructions on this link: http://koo.do/1bIgiDl to configure data.

Let us know if you still need help!

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