Data

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  • Question
  • Updated 3 years ago
  • Answered
I got a text warning me about my data usage, I turned off my data, and the usage is still increasing after. I turned my data cellular off and using my Internet, yet the usage keeps building up. This is the second month it happens . I keep monitoring on kodoo self-service app... That's how I track the increase of changes. I don't understand. Thank you
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Haifa J

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  • Frustrated

Posted 3 years ago

  • 2
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Chad Burr, Mobile Master

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The koodo self serve can be about 2hrs behind. Does your data use eventually stop?
(Edited)
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Haifa J

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I stopped it right after the text, it increased by 35 MB, in the morning it increased by 3
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Chad Burr, Mobile Master

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Even that text is delayed.
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Haifa J

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Oh, how am I supposed to keep track of my data if everything is delayed? My data literally jumped from 290/400 to 326/400 into 425. How am I supposed to keep track? And my phone has a limit and turned off my data automatically. This is frustrating
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Haifa J

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Best app ever. Well I called kodoo, customer service were nice enough to remove the charge, and she promised a 75% usage to be sent as a warning.

Thank you Chad for helping out
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Chad Burr, Mobile Master

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Even with the 75% warning, it's delayed. 3G watchdog is your friend.
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Chad Burr, Mobile Master

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You're very welcome, any time.
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RudyW

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@Haifa what do you mean the rep promised the warning @ 75%? That's standard, you should have gotten it this time around too.
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Haifa J

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I got only 95% warning.. Not the 75%, usually I get both, not this time around

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