Data

  • 1
  • Question
  • Updated 1 year ago
  • Answered
I'm getting a message saying i am "Not subscribed to a data plan"
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Mark Hooper

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  • really PO ed

Posted 1 year ago

  • 1
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Allan, Mobile Master

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When do you recieve this message and what plan are you currently on?
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Mark Hooper

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Anytime I'm trying to use internet and not on wifi
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Mark Hooper

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The $40.00
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David, Mobile Master

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Which $40 one? The one with data or the one without?
(Edited)
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Mark Hooper

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The one with the 500 MB data
(Edited)
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Allan, Mobile Master

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Are you on the $40/month with 500MB, 500Min or the $40/month with Unlimited minutes and no data. You may have just chosen the wrong plan by accident!
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Timo Tuokkola, Mobile Master

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Has data ever worked? Did you recently switch from another plan? Perhaps one without data where you had data blocked?
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David, Mobile Master

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If so, you'll have to contact Koodo to have them remove the data block. See 'Contact Us' at the bottom the page.
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Allan, Mobile Master

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What David is saying is that you might have a data block add-on that is preventing you from using your data. This can be removed by contacting Koodo directly.

Also have you tried simply just turning off your device, removing the SIM card and battery if possible and letting the phone sit for a few minutes and then putting it all back together?
(Edited)
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Mark Hooper

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Thanks for all the help folks, Turns out what I needed to do was reset my network settings. Don't know why, but it worked!
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David, Mobile Master

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Thanks for sharing. Glad you found a straight-forward solution!