Data doesn't work

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  • Question
  • Updated 1 year ago
I changed my plan yesterday to the 35$ one with 1GB of shock-free data. When I try to enable it on my iPhone 6, it doesn't work. I activated Cellular Data and I even activated it for certain apps such as Safari and it says "no internet connection". What should I do? 
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Bianca Bica

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  • frustrated

Posted 1 year ago

  • 2
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Allan, Mobile Master

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Try turning off and on airplane mode. If that doesnt work turn off your phone and remove your SIM card and your battery (if possible). Wait a minute and then put everything back together and then it on. This shoukd reset your SIM and have it all back and working!
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Goran, Mobile Master

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You can also reset network settings if that doesn't work. Bare in mind that it will delete all saved Wi-Fi and Bluetooth connections.
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Robert, Mobile Master

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Did you ever have a data block on the account?
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Tayeb A, Employee

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Hello Bianca,

Have you tried the above steps? Do you still need help?