Data doesn't work

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  • Question
  • Updated 1 year ago
  • Answered
I've been with Koodo for a while now and this is the first time this happens to me. Basically, whenever I switch to my LTE, I get no Internet connection. The little symbol at the top corner of my screen is there, which means it is turned on. For some reason I just don't get any data. I'm only about halfway through my data limit and everything was working fine up until now. I have an iPhone 5s.
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brendan guthrie

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Posted 1 year ago

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Timo Tuokkola, Mobile Master

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Hold the power and home buttons until you see the apple symbol. Once the phone restarts try if the data is working.
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brendan guthrie

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It worked but now it's stuck on 3G and the connection barely works...
(Edited)
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David, Mobile Master

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Are you in a location with poor coverage?
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Allan, Mobile Master

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Are you in an LTE area? You can check the coverage maps here:
http://help.koodomobile.com/coverage-...

If you are, try the following: Settings, Cellular, Cellular Data Options, Enable LTE.
(Edited)
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brendan guthrie

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The LTE somehow got turned off. Didn't even know there was a setting for that. Thanks