Data did not reset

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  • Updated 2 years ago
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So my data cycle resets on the 28th of each month, I'm on the 100mb plan.

I got the text message from Koodo on the 28th confirming that it was reset but then I just checked my settings and it still shows that I'm at 99.26mb, we're the 31st now. I've been on this plan for almost a year and never had a problem, it just resets automatically, but not this time.

I have an Android and cannot change the data date settings.

Any help would be appreciated.

Cheers
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eliane guillemette

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  • confused

Posted 2 years ago

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Mathieu, Mobile Master

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Hi Elaine,

What phone do you have? Usually you should be able to modify the date of the reset on your phone.
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eliane guillemette

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Hi Mathieu, thank you for your reply

I have a Motorola Moto X, I tried to reset it but seems like I don't have the option. It used to do it automatically, I just don't wanna be charged for extra data, cheers.

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Goran, Mobile Master

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With Android you need to set a data limit. Once you do that, then you can change the date range.
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eliane guillemette

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Hi Goran, thank you for your reply

I set the data limit when I got the phone it would just reset back to zero on the 28th of each month. This time it didn't do it, even after I got the text message from Koodo saying my data was reset. I just wanna make sure I won't get charged extra. Cheers.

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Goran, Mobile Master

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So is it working now, being able to change t data date range?
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eliane guillemette

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It did reset yesterday, by itself it seems