Data connection not possible on LG

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  • Question
  • Updated 1 year ago
  • Answered
  • (Edited)
Hello, I am not able to access the data network on my LG phone, I've tried restarting, I've re-entered all the apn information, I have even done a factory reset and despite backing up my phone, lost all my contacts....needless to say I'm stumped. I have a prepaid account with plenty of data remaining. How do I fix this??
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Lisa G

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Posted 1 year ago

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Mathieu, Mobile Master

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Hi Lisa,

Are you sure your baseplan is active?
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Lisa G

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Yes, it is active until June 3
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Nilesh Patel

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I have same problem too.
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Chad Burr, Mobile Master

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Which LG phone do you have?

Can you post screenshots of your APN settings?
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Lisa G

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I have an LG K7 , here are my apn settings
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Lisa G

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Mobile data is on, no limit set, there is only one APN and it is koodo.sp and it is selected. I took my phone into koodo this morning and they verified all my settings. 
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Chad Burr, Mobile Master

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Are you able to text and make phone calls?
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Chad Burr, Mobile Master

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Where did you buy your phone?
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Lisa G

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I am able to make phone calls, and standard texts. It is from Best Buy, I've had it for 6 months and it previously worked fine. 
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Nilesh Patel

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Try this, insert other friend sim card and should be your carrier send you a apn setting by text accept all and should you able to get i ternet. Then insert your sim. I did same and its work now.