Data Charge Question

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  • Question
  • Updated 2 years ago
  • Answered
Hi I'm new with this whole Data thing. I took a look at my bill and I was charged $10.67 for data usage on my 2GB plan. Was I charged for going over or do I get charged just for using the data?
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Trevor Patrick

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Posted 2 years ago

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Robert, Mobile Master

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Hello Trevor.

Take a look at page 3 of your bill. You'll see everything explained there. I believe it's because you went over your data limit. But I can not be 100% sure because I have no access you your account!
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Trevor Patrick

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I monitored my data via my phone
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Goran, Mobile Master

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Ah ok. So you did not get overcharged. It was pro-rated a sit's your first bill. Here watch this:
http://help.koodomobile.com/my-bill/charges-explained/charges-on-your-first-bill
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Trevor Patrick

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Oh ok thanks! Much appreciated! So next month I'll only get charged if I go over?
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Robert, Mobile Master

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Yes. And you can set up notification via self serve so you don't go over!
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Trevor Patrick

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oh ok thanks! Much appreciated, thanks for the quick response, I thought something looked weird at first but now it's all cleared up! :D