Data booster nearly used up - do I need to buy another or will it top up automatically?

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  • Updated 3 weeks ago
I have been with Koodo for almost 3 years now. I have a very basic prepaid plan. The basic plan tops up automatically but I bought my first data booster (500 MB) a few months back and it is nearly used up. Will it top-up automatically too? Or do I need to buy another data booster manually?

I actually bought a second data booster for 1 GB a moment ago for $30 but I realize I should have asked if my original data booster would top up automatically; if it does, then I should probably cancel the second data booster. (Or replace the first one with the second one since the cost per MB is cheaper for the 1GB booster).

Can the newly purchased booster be returned if I want to do that? If so, how would I do that?
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Rhino

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Posted 3 weeks ago

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David, Mobile Master

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Your data booster does not automatically top up. You need purchase one each time the previous runs out. The only exception is if you have one of the more expensive plans which include minutes and data.
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Rhino

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Thank you - and the others! - for your replies. Am I correct in now understanding that my  500MB data booster will now get used up (and then sit there empty for the foreseeable future), and then my 1GB data booster will kick in as soon as the 500MB one is empty?
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Mats

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Yes, once a booster is used up your other booster will be used. As per Bobs picture, they might use both at the same time if you have more than one booster of the same thing. One day they might count data used from one booster and then the next day count data used from the other. No idea why.
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Rhino

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It's bizarre that it can draw from either data booster and does so unpredictably but it doesn't really matter. The smaller one will be used up soon enough even if it dips into the new one occasionally. Thanks for clarifying the behaviour of the boosters, Mats.
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BobTheElectrician

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It's not entirely unpredictable. I had boosters going and then bought the "bonus" ones on sale. Those instantly started to go down instead of the originals which maintained their balances. Otherwise, when the customer runs out entirely, he's wondering why there are no more "bonus" boosters to be had.
(Edited)
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BobTheElectrician

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There's no automatic re-purchase for boosters. It's like buying gas for your car... you have to check on and maintain how much fuel is left in the tank yourself.

There are no returns or refunds. Buying in bulk makes sense since your remaining balances are never lost and carry over to the next billing period unless you close your account.
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Mats

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Also just so you know, say a data booster goes on sale tomorrow, you can buy it and it wont replace the one you have now. You will just have 2 data boosters on your account.
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BobTheElectrician

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Your usage summary will look something like the pix below. Several data and talk boosters can be going at once. Minutes and data will usually start draining from the "bonus" ones first, since they are cheaper but have really only been offered a few times in the last few years.
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Mats

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Bob, just curious, you have a US roaming 250 text booster. Text limit shows 488. There is no * beside text limit as the talk and data boosters have. How did you get 488 texts on a 250 text booster?