Data Block, should be a Turn-On and Turn-Off feature in SelfServe

  • 4
  • Question
  • Updated 9 months ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: 611 mentions

I have Koodo phones for my kids.  One constantly goes over his Data Limit.  I was able for the past number of months phone Koodo and have a Customer Service Rep add Data Block.
Then I was able to go into SelfServe and turn Data-Block off.

Now we cannot.

Koodo said they will charge another $2. per month for this "feature" and it includes Picture Messaging.
I don't want to pay another $2. per month and I don't care about his Picture Messaging.

Why, why can't Koodo have Data-Block with Turn On and Turn Off features available in SelfServe ?

Are there any other Koodo users in our Community that would see a benefit from Koodo to have Data Block enabled in SelfServe to Turn-On and Turn-Off at our, the Customers, need ?

Please help.
Thank you,
A long time Koodo client.
Photo of Keith Moir

Keith Moir

  • 190 Points 100 badge 2x thumb

Posted 2 years ago

  • 4
Photo of Mayumi

Mayumi, Mobile Master

  • 115,066 Points 100k badge 2x thumb
I believe you can still add complete data block without charge if you don't care about Picture Messaging.
Call them again *611 from your Koodo phone and tell them you(your son) don't need MMS. 
.
$2 Data block is for ppl who want to use MMS while data block. 
(I still don't like the idea to charge ppl for this add-on,IMO)
Photo of Mayumi

Mayumi, Mobile Master

  • 115,066 Points 100k badge 2x thumb
I'll support for the Idea of "Bring back free data block" ;)

I don't know how old is your son and if he still receiving allowance from you,  but when my kids were receiving weekly/monthly allowance and/or Lunch money, I deducted amount of data overage from it. (My kids both still have one of older plan and they get charged by $0.02/MB.)
If they went over $5, $3.50 $9 ...whatever the amount, I deducted :)
They didn't like it but they used their data more carefully after that. 
Photo of Keith Moir

Keith Moir

  • 190 Points 100 badge 2x thumb
Thanks again Mayuim.  No he is a student with a part-time job, I just try to help him out a bit by paying his phone bill.  But he (a boy) is oblivious to how much data he chews up.
Cheers.
Photo of Pedro DaSiva

Pedro DaSiva

  • 60 Points
Too bad Koodoo instituted the 2$ monthly fee.  I wanted to try to use my phone as a hotspot and all it did was cost me $2 a month. When will the nickel and diming stop? Koodo will become like the other Canadian cell providers. My butt hurts just thinking about it.
Photo of Mayumi

Mayumi, Mobile Master

  • 115,066 Points 100k badge 2x thumb
Pedro.
Did you add "Data block"? If so, you can't use your phone as a hotspot. In this case, you can't complain about fee since the fee was for data block.
If you want your phone as a hot spot, then remove the add on and watch for your usage. Data overage charge can be very expensive.

Or, am I misunderstanding your comment...?
(Edited)
Photo of Dennis

Dennis, Mobile Master

  • 196,202 Points 100k badge 2x thumb
The new plans come with shock free data  at no additional charge
Photo of Timo Tuokkola

Timo Tuokkola, Mobile Master

  • 142,656 Points 100k badge 2x thumb
If your one child is constantly going over his data limit it may be worthwhile to consider switching him to prepaid service. That way, once his current data booster is used up, data just stops working until a new one is added.
Photo of Keith Moir

Keith Moir

  • 190 Points 100 badge 2x thumb
Thanks Timo, prepaid is more expensive than current monthly, but a good idea.
My beef is just that Koodo arbitrarily decides to take something away and then make you pay for it.

This conversation is no longer open for comments or replies.