Data block

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  • Question
  • Updated 1 year ago
Hi, I removed the datablock on my daughters line on Sunday and it has still not been put back on.  Any idea how long this should take?
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Robyn Puckett

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Posted 1 year ago

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Paul Deschamps, Mobile Master

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Hi Robyn, Try restarting the device... Also make sure that data in enabled on the device in the settings menu on the phone.

If those also don't work then double check that your APN settings are set to Koodo's in the settings menu.
(Edited)
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Robyn Puckett

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How long does it usually take?  It still shows in the billing that the data block is still on her line?
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Dennis, Mobile Master

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Did u add the data block on self serve?
Can u check self serve to see if the add-on is there?
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Paul Deschamps, Mobile Master

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As soon as you remove it then data should work immediately from my understanding so check self serve and see if it has indeed been removed from the line on the account and if it hasn't then you can remove it there.