data block

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  • Updated 2 years ago
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I switched plans online to get data but thwre is still a data block on my phone that i cant change onliine. I went in to a store to get it off and they said i had to call but i have been in que for about 2 hours with noone awansering...
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Elizabeth Wile

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Posted 2 years ago

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Mayumi, Mobile Master

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Their business hour start at 9. 
Did you use *611 option 6 ?  Did you get a message about call back system?
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Chad Burr, Mobile Master

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What phone do you have
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The shortcut here is to send a private message on Koodo's Facebook or Twitter page. Those service reps have access to your account, so be succinct in describing the problem.

Phone lines are overloaded recently, and you can't unblock data in self-serve if it's been done at the Koodo level.

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