Data Available not correct in my usage tracking

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  • Updated 3 years ago
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My plan states that I should have 1.25 GB of data, yet in my usage tracking it says i have only 1024MB total available for the month and that i'm over my limit when I"m actually under the 1250MB I should be entitled. How do I ensure this is corrected before I'm charged overages?
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Angie D

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Posted 3 years ago

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Dennis, Mobile Master

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Do you have a screen shot of your plan that says you have 1.25GB on your plan?
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Angie D

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Dennis, Mobile Master

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Damn. I don't even remember Koodo having a 1.25GB plan.

Ok if your usage tracker is displaying incorrectly you will need to contact Koodo (*611, it's a free call on your Koodo phone).

Even though your usage tracker is displaying incorrectly, your billing may still be right, but it doesn't hurt to call in and check.
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Angie D

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Thanks!

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